Frequently Asked Question

Why is my App is not working?
Last Updated a year ago

There could be several reasons why your App is not working. A possible cause could be that there is an incompatibility with the version for the App with your device. Always check the App store (iPhone or Android) and check for an updated version of the App. Another possible cause is there is a connection issue with our mobile App servers. Check the Home page of this web site for any notice of an outage or scheduled maintenance. If nothing is posted and you suspect a server connection issue, please wait and try again. Also try using the App with and without a WiFi connection. If the App still does not work, please submit a support ticket with as much information as possible. Please describe what is not working in detail and the type of device and model you are using. In the interim, please use your mobile devices browser and go to

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